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Frequently Asked Questions

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    • GrainPro offers post-harvest solutions for drying, storage, and transport of dry agricultural commodities that maintain safety and quality from farm to market.

      View our solutions at https://www.grainpro.com/products

    • GrainPro solutions are used to preserve dry agricultural commodities, including:

      • Coffee

      • Cocoa

      • Grains (Wheat, Rice, Maize, Barley, Millets)

      • Seeds

      • Beans and Pulses

      Important: Commodities must be properly dried before sealing to maximize shelf life and protection.

    • Yes. GrainPro products are made with food-grade materials and are suitable for organic commodities. They comply with internationally recognized quality and safety standards and help protect products without the use of chemicals.

      View certifications.

    • Hermetic technology is a method that uses airtight and moisture-proof materials to store dry agricultural commodities that are vulnerable to deterioration when exposed to air, moisture, or contaminants.

    • Hermetic technology works by creating a controlled atmosphere within the stored commodities. This reduces the oxygen levels inside the bag or container, limiting the growth of insects, mold, and bacteria.

    • Hermetic technology is applied in GrainPro Bags, Pouches, Cocoons, and TranSafeliners (container liners).

    • Hermetic storage can significantly extend the shelf life of dry commodities by preventing moisture absorption, insect infestation, and mold growth. Depending on the type of commodity, its moisture content, and storage conditions, properly dried commodities can be safely stored for months to a year or more.

    • To ensure safe storage and prevent mold growth, dry commodities should generally have a moisture content of 12% or lower before being sealed in hermetic solutions. Some commodities may require slightly lower moisture levels for optimal preservation. See the table below for recommended moisture content by commodity.

      (table)

    • To place an order or request a pricelist, you can fill out this form or contact us directly at customercare@grainpro.com. Prices vary depending on the product, quantity, and your location. Our team will guide you through the process and connect you with a representative in your region.

    • Minimum order quantities vary depending on the specific product you wish to purchase.

    • Processing time varies depending on product availability, order size, and shipping location. Your regional representative will provide an estimated delivery time and keep you updated throughout the process.

    • Once your order is processed, your distributor or GrainPro representative will provide information on the estimated delivery time and tracking details. They will keep you updated on the shipment’s progress and notify you when your products are expected to arrive.

    • To achieve optimal performance, GrainPro solutions must be used according to the recommended handling and sealing procedures. Product manuals and instructional videos providing step-by-step guidance for proper use can be found here.

    • Damage during shipping:
      If your product arrives damaged, contact your distributor or GrainPro representative immediately. Please include photos and your order details so the issue can be assessed and resolved promptly.

      Damage through regular use or wear and tear:
      Over time, bags and cocoons may degrade depending on usage, handling, and storage conditions. If the product becomes damaged or is no longer effective, contact your representative for guidance. In some cases, replacement may be recommended.

    • Warranty coverage may vary depending on the product and region. For warranty information or to report a product concern, please contact your distributor or GrainPro representative for assistance.

    • You can reach our customer support team by emailing customercare@grainpro.com. Our team will assist you with product inquiries, technical support, and order-related concerns.

    • After emptying your GrainPro bags, make sure they are clean and dry. GrainPro bags are also reusable as long as they remain in good condition without any damage. Whenever possible, recycle them through local recycling facilities or one of GrainPro’s recycling programs. You can also repurpose the bags for other storage or household uses, extending their life before disposal. These practices help reduce waste and support sustainability.

    • Yes. GrainPro collaborates with recycling partners and initiatives to support the responsible recycling of used hermetic bags and liners. Current programs include:

      GrainPro Bag Recycling

      United States

      Europe

      TranSafeliner (Container liner) Recycling

      Malaysia

      For all programs, ensure that used bags or liners are clean and free of residue, and follow the partner’s collection instructions before sending them for recycling.

    • Yes. GrainPro collaborates with distributors, organizations, and sustainability partners worldwide. Partnerships may include distribution, recycling initiatives, or joint sustainability projects. Contact us to explore opportunities.

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